How to Make a Travel Insurance Claim

Need to file a claim? Please follow these helpful guidelines

If you’ve incurred emergency medical expenses that are covered by your travel medical insurance policy, you’ll need to file a claim for those expenses, regardless of whether you paid for those expenses out of pocket or our medical assistance team arranged for direct billing with your medical treatment provider.

To help make your claim process as simple as possible, we offer the following features:

  • Our online claim submission system makes submitting and processing your claim faster and easier
  • Our experienced claims team is available to answer any questions you have about the claim process
  • Multiple options to start your claim (online, phone and email) and submit your claim documents (online, email and standard mail)

Important Tips for Making a Claim

  • Whenever possible, make sure you keep all of your receipts and get copies of your treatment records and medical notes at the time you receive treatment.

    You may be required to submit these documents to process your claim, and they can be very difficult to collect after the fact. If you don't have these documents, it may cause delays in your claim being processed, and in some cases, can result in the denial of your claim.
  • If you are required to submit your original medical expense receipts, treatment records or medical notes with your claim, make sure you keep copies of these documents in case the originals are lost.

Questions About Your Claims

If you have questions about submitting a claim, the status of an existing claim or other claim inquiries, please contact our claims team by phone, email WhatsApp, SMS or Web Calling/LiveChat:

Phone: 1-833-754-3704 (Toll-free from North America)

Phone: 1-416-987-0869 (Collect from anywhere outside North America)

Email: [email protected]

SMS: +1 236-864-6937​

WhatsApp: +1 833-819-4723

Web Calling/Live Chat: https://claims.northbridgetravel.ca/assistance 

You can find more details about our claim process below.

Starting a Claim and Submitting Your Claims Forms & Documents

We offer multiple options to start and manage your travel insurance claim, allowing you to choose the method that’s most convenient for you:

Online Claims Portal

Submitting and managing your claims online is fast and easy!

Our online claim submission system allows you to start a new claim, submit your claim documents such as invoices, receipts and medical reports, and manage your existing claims.

Visit our Online Claims Portal

Phone

Call our customer service agents to open your claim and send a claims package to you, either by email or standard mail, based on your preference.

1-833-754-3704 (Toll-free from North America)

1-416-987-0869 (Collect from anywhere outside North America)

Email

Email our customer service agents to open your claim and send a claims package to you or submit scanned copies of all completed & signed claims forms and applicable attachments:

[email protected]

SMS and WhatsApp

Message us by SMS or WhatsApp to start your claim:

  • SMS: +1 236-864-6937​

  • WhatsApp: +1 833-819-4723

Standard Mail

All original forms, along with all documents noted above, can be sent to our claims office:

Canadian Mailing Address 
Xodus Travel Services Inc.​
P.O. Box 36, Station A​
Windsor, ON​ N9A 6J5

U.S. Mailing Address 
Xodus Travel Services Inc.​
PO Box 25215​
Overland Park, KS​
66225

#Coverage not available for destinations that have a Level 4 Travel Advisory (“Avoid All Travel”) issued by the Government of Canada in effect.