SERVICE NOTICE - Longer Than Expected Wait Times Due to COVID-19

Options for reaching us during the current COVID-19 outbreak

Dear Valued Clients,

Due to the COVID-19 outbreak, travel insurance providers - including us at Snowbird Advisor Insurance - are currently experiencing an unprecedented level of high call volumes that may result in longer than usual wait times and on occasion, busy signals.

Email Us

During this period of unusually high call volume, we suggest that you consider emailing us about the following items, as our team will usually be able to answer your questions and assist you by email:  

  • Coverage inquiries
  • Topping-up an existing policy

You can reach us by email using this Contact Form.

Medical Emergencies

If you are experiencing a medical emergency ONLY, please call us at the following numbers:

(IMPORTANT NOTE: If you are not experiencing a medical emergency, please do not call the numbers below, as they are reserved exclusively for individuals in need of immediate medical attention)

  • 1-877-251-4464 (Toll-free from Canada and the U.S.)
  • 1-519-251-7800 (Collect from anywhere outside Canada and the U.S.)

We greatly appreciate your patience and understanding while our dedicated team works to assist you during this challenging and stressful period for travellers.

We will continue to provide you with service information updates as they become available.

Thank you,

The Snowbird Advisor Insurance Team