Snowbird Advisor Insurance

Please note that as of July 1, 2026, Snowbird Advisor Insurance has updated our contact details.

Accordingly, we kindly ask that you review our updated contact details below and use the applicable phone number or email address when contacting us.

Sales

(Including Policy Extensions, Top-Ups & General Inquiries):

To receive a quote, purchase a policy, top-up or extend a policy, or if you have general questions, please contact us through the following channels:

• Phone: 1-855-478-3490 (Toll-Free from Canada & the U.S.)
• Phone: 1-519-945-1850 (From outside Canada & the U.S.)
• Email: Contact us here (new email address: [email protected]) 

Hours of Operation – Travel Insurance:
Monday - Friday: 8:00 am to 8:00 pm EST
Saturday: 9:00 am to 5:00 pm EST
Sundays & Statutory Holidays: Closed

Hours of Operation – Home & Auto Insurance:
Monday - Friday: 8:30 am to 7:00 pm EST

Mailing Address:
245 Eglinton Avenue East, Suite 430
Toronto, ON M4P 3B7

24/7 Emergency Assistance - Travel Insurance

If you are travelling and require medical or non-medical assistance related to your policy, please contact us through the following channels, available 24 hours a day, 7 days a week:

For all policies purchased on or after July 1, 2026:

• Phone: 1-833-754-3725 (Toll-Free from Canada & the U.S.)
• Phone: 1-416-987-1218 (From outside Canada & the U.S.)
• Email: [email protected] 
• SMS: +1 236-864-6937​

• WhatsApp: +1 833-819-4723

• Web Calling/Live Chat: https://claims.northbridgetravel.ca/assistance 

For policies purchased before July 1, 2026:

Manulife policies:

• Phone: 1-877-251-4464 (Toll-Free from Canada & the U.S.)
• Phone: 1-519-251-7800 (From outside Canada & the U.S.)
• Email: [email protected] 

Blue Cross policies:

• Phone: 1-800-361-6068 (Toll-Free from Canada & the U.S.)
• Phone: 1-514-286-8411 (From outside Canada & the U.S.)

Claims - Travel Insurance

If you are submitting a new claim or have questions about an existing claim, please contact us through the following channels:

For claims related to policies purchased on or after July 1, 2026:

• Phone: 1 833-754-3704 (Toll-Free from Canada & the U.S.)
• Phone: 1 416-987-0869 (From outside Canada & the U.S.)
• Email: [email protected] 
• SMS: +1 236-864-6937​

• WhatsApp: +1 833-819-4723

• Web Calling/Live Chat: https://claims.northbridgetravel.ca/assistance 

• Online Claims Portal: https://claims.northbridgetravel.ca 
• Mailing Address:
  Xodus Travel Services Inc.
  ATTN: Travel Claims Department
  PO Box 36, Station A
  Windsor, ON, N9A 6J5

Claims Centre Hours of Operation:
Monday - Friday: 8:00 am to 8:00 pm EST
Saturday: 9:00 am to 5:00 pm EST
Sundays & Statutory Holidays: Closed

For claims related to policies purchased before July 1, 2026:

Manulife policies:

• Phone: 1-877-251-4464 (Toll-Free from Canada & the U.S.)
• Phone: 1-519-251-7800 (From outside Canada & the U.S.)
• Email: [email protected] 
• Online Claims Portal: https://manulife.acmtravel.ca 
• Mailing Address:
  Global Excel Management
  ATTN: Travel Claims Department
  73 Queen St.
  Sherbrooke, QC, J1M 0C9

Manulife Claims Centre Hours of Operation:
Monday - Friday: 8:00 am – 9:00 pm EST
Saturday & Sunday: 8:30 am – 5:00 pm EST

Blue Cross policies:

• Phone: 1-800-361-6068 (Toll-Free from Canada & the U.S.)
• Phone: 1-514-286-8411 (From outside Canada & the U.S.)
• Online Claims Portal – Start a claim: https://canassistance.com/en/policyholder/claims 
• Online Claims Portal – Submit claim documents: https://canassistance.com/en/policyholder/depot 
• Mailing Address:
  Canassistance
  ATTN: Travel Claims Department
  PO Box 3888, Station B, 
  Montreal, QC, H3B 3L7

Blue Cross Claims Centre Hours of Operation:

Monday - Friday: 8:00 am – 6:00 pm EST

Home & Auto Insurance – After Hours & Emergency Claims

For after-hours and emergency home and auto claims, please contact your insurance provider directly. You can click on the link below to find your provider's number.